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Ten tips for communicating with doctors
Dr. Robyn Horsley gives us ten tips for great communication with the treating doctor
The finer points of doctor communication
Dr. Robyn Horsley explains the issues of communicating with a treating doctor.
'Me' not 'we': dealing with narcissism in the workplace
We look at the impact of narcissism at work, methods of identification and effective ways to deal with it.
Are you having a laugh?
The benefits of humor in the workplace
Saying 'I do' to employee engagement: Part 2
We look at the practical measures organizations can take to encourage employees to work with them, not for them
OK Computer: The Basics of Office Ergonomics
If you spend your working week perched in front of your computer, it's vital that you educate yourself on the correct workstation setup to prevent chronic and long-term injury.
Saying 'I do' to Employee Engagement: Part 1
In Part 1 of this 2-part series we explore the characteristics and benefits of engaged employees
Surgery Support
Make a big difference by assisting employees who've decided on surgery
Discussing Surgery
Help workers understand the options and outcomes
Video presentation: Psychosocial ergonomics
Job design includes the physical layout, AND how jobs fit the person's psyche. Deadlines, flexible work practices, control, workplace culture need to be address to prevent and manage physical and mental health problems.
Who is going to tell them, you or me?
Better ways of delivering bad news
Good, Better, Best
What do good health, better financial returns and the "Best Places to Work" have in common?
5 Myths About Heart Disease
It's easy to get lost in a labriynth of data about the planet's no. 1 killer.
Achieve with Ease: Emotional Intelligence in Return to Work
Celia Prosser, owner and director of Achieve with Ease, explains how her experience as a Return to Work Coordinator helps her resolve workplace conflict.
The People Factors of Chronic Pain
Pain is certainly impacted by physical factors, but only taking a medical perspective on pain can mean that you’re missing a huge part of the picture.
Active listening eTool
Don't just hear the words, listen to them. These five steps to becoming an active listener will help you build a better workplace.
Harnessing the power of information
Sharing RTW information with workers creates connections and ensures consistency across diverse workplaces. This case study, from Scenic Rim Regional Council in QLD, shows you how to enage workers from induction onwards.
Attitudes Can Be the Biggest Disabilities
This article will focus on the things they don't teach you in college courses; the things that get in the way of RTW. These are also things we don't like to talk about… the elephant in the room: ATTITUDE. Not just the client's, but of our own as well.
Maintaining a mentally healthy workplace - 2
Ingrid Ozols - founder and Director of the Mental Health at Work initiative - demonstrates the importance of reading the signs of mental illness.
Workplace wellbeing - Front and Center. Or in this case, Centre(link)
We speak to Jody Bell about Centrelink's award-winning health and wellbeing initiative.
Maintaining a mentally healthy workplace - Part 1
Ingrid Ozols - Founder and Director of the Mental Health at Work initiative - explains the importance of reading the signs of mental illness.
Job Rotation - 3
Implementing job rotation.

Motivation and Return to Work
Motivated employees have better return to work outcomes.
Job Rotation - Part 1 of 3 Part Series
What is job rotation, what are the benefits and how do you implement it?
Job Rotation - Part 2 of 3 Part Series
Overcome the common barriers and ensure employee buy-in.
Run off your feet?
RTW Coordinators who manage time well do better. What are the secrets to good time management?
Ten rehabilitation and return to work pearls
Here are a list of top ten tips from RTW professionals.
Troubled Employees
Proactive tips for employers on working through issues with troubled employees.
Office ergonomics
Keep your workers happy, healthy and productive! Find out why ergonomics is important and then use our top ten tips to improve your office ergonomics.
Signs of suicide
How to look out for and deal with signs of suicide in your workplace.
White collar, blue collar
Are you a RTW professional daunted by the prospect of working with a predominantly blue collar workforce? You're not alone. Here are ten tried and tested tips for building rapport.
How do I find meaningful alternate duties?
We respond to a common RTW Coordinator question.
Frustrated by victims?
Recovering workers who believe they've been treated unfairly might actually have lower functional ability than those who think that they've had a fair go. How can you get past the victim mentality?
Employers' ten RTW commandments
Simple, straightforward guidelines for ensuring injured employees have access to all their legal entitlements.
Telecommuting and return to work
The pros and cons of working from home when returning to work.
Nice one, Mercedes!
Missing out on early intervention puts an end to this cleaner's night job, but doesn't stop her from retraining for a satisfying new career.
"W_T_ is workers' comp?!" Part 2
Small Business series Part 2: The nuts and bolts.
"W_T_... is workers' comp?!"
Small Business series - Part 1
Employees not coping with pain
Understanding how peoples' distress can interfere with their recovery is the key to addressing difficult RTW cases.
What helps people with long-term disease remain at work?
Making work modifications for workers with a long-term disease can help them avoid sickness absence and work disability, and improve their productivity.

Flagging the obstacle course of bad outcomes
From the hot tubs of New Zealand to the bread and butter of a RTW Coordinators work.
Bring Your Body and Breath to Work
Have you felt your feet today? Did you take a breath break? We arrive at work, ready to use our mind. But most of us do not think about consciously connecting our mind with our body, breath and soul.

Compensation's negative side effects
We don't talk enough about the poor outcomes associated with workers' compensation.
10 steps for getting relaxed about stress
We look at 10 ways to deal with the stress of chronic pain.
Work-related musculoskeletal disorders
Of all American work-related injuries, a large percentage can be categorized as musculoskeletal disorders.
Walk this way
Finding it hard to move your company on workplace well-being? Run these case studies by them and see if they don't step to a new tune.
What is process related injury?
Sometimes compensation systems, not injury, deliver the knock out blow. Don't let that happen to your workers!
Adventures in leadership
Read Mary’s guide to fearless RTW Coordination leadership, then take up our Choose Your Own Adventure Leadership Challenge!
SPICE up your injury management
The SPICE treatment method is simple and proven since WWI.
Let's get loud
Taking ages to recover and return to regular duties after a workers' compensation claim? Make some noise!
Doctor, doctor give them the news
Why don't doctors communicate well when returning patients to work? Let's consider ways of helping them to.
The patient's mouth
Getting the information you need to facilitate RTW shouldn't be as painful as pulling teeth--you just need to get zen and ask the right questions...
A successful RTW case study under seemingly insurmountable obstacles.
Mr X had been a 'journeyman' worker for many years before he developed a destructive and debilitating anxiety.
Sleepy when you shouldn't be - three takes on sleepiness in the workplace
Keep an eye out in the coming weeks as RTW Matters presents a three-part series of articles on sleepiness in the workplace. Here's part one...
Shouldering on
A fact sheet about shoulder pain, including workplace contributions and solutions
Dealing with the victim mentality
In response to a reader's questions, our resident Occ Phys explains how to encourage a proactive approach to return to work.
Invisible injury
When it comes to "invisible injury", what you CAN'T see CAN hurt you--and your RTW prospects. How can the workplace help?
What skills do I need as a RTW Coordinator?
And how do I get those skills? Are they the same for Coordinators in companies of all sizes?
Q&A CONFIDENTIALITY
The basics about confidentiality, return to work and workers' comp
The essential RTW Coordinator - knowledge bomb
What are the skills a return to work coordinator needs to do the job well... and how to get them.

8 tips for a great relationship - working with the claims manager
We respond to a Return to Work Coordinator's query about resolving problems between employers and insurers.
Not a Good Week?
Dispatch from the desk of a RTW Coordinator, tackling re-injury and a nasty case of badweekitis.

I work in human services
Latest research and advice for professionals in the human services field.
And the biggest RTW challenge is...
RTW Coordinators nominate the top RTW challenges faced by employers, workers and treating practitioners
Do occ docs do it better?
If patients who see an occupational doctor get better results, why isn't it common practice?
Train for success
Employees expect more from supervisors than supervisors are prepared to give - but training can build a RTW bridge!
Three attitudes that WON'T help return to work
Not yet a RTW pro? A tip: avoid these three attitudes when dealing with an injured worker.
A quick guide to managing cases
The who, what, where, and when of RTW case management
Tennis elbow fact sheet
A down-the-line serve about work and tennis elbow, including good news about recovery and prevention.
Eight RTW mantras to get you through
Hand-selected return to work mantras to help your RTW experience run more smoothly.
Suspicious Minds
Tips for supervisors who have their doubts about a worker's injury or compensation claim.
How YOU can take charge of RTW
A fact sheet for injured workers
Come on get happyyy!
Want a better workplace? Get happier. Here are some pointers on how.
Want to be a back pain superhero?
This comprehensive guide to helping workers with back pain will have you donning lycra in no time...

Quick Guides
The simple, practical and fast way to learn the ins and outs of return to work.
Suspicious about a claim at your small business?
There are three golden rules for small business owners who doubt the work-relatedness of an injury...

Back Pain & RTW - a knowledge bomb
Everything you need to know about back pain and rtw in one hit!
Trouble communicating? Stop talking: Listen!
A quick guide to the advantages and basic techniques of active listening.
Fact sheet: PSYCHO WHAAT? PSYCHOSOCIAL!
The most common barriers to RTW are "psychosocial." Getting to know them makes it possible to overcome them.
When the doctor says no; to return to work
Feel like you've hit a brick wall? Practical tips to help you chisel away at it...
Juggling RTW and performance issues?
These practical industry insights will save you from having to grow an extra pair of arms...
Stalled RTW?
This simple checklist will help you pinpoint the problem and jump start the process.
Motivational mojo medicine
RTW motivation can be hard to muster...Unless you've had your dose of the RTWMatters motivational mojo!
To schmooze or not to schmooze?
There's no question about it, injured workers need special treatment. Employers, here are ten ways to show workers you care...
Why base rehab in the workplace?
If you're having trouble convincing injured or ill workers that early return to work is the best option, there are 5 things they need to know...
6 simple apathy busters
Supervisors apathetic about RTW? You gotta bust that apathy asap!
Top ten things to avoid in RTW
Maximize the chances of great RTW outcomes by avoiding these factors that hold up the process.

I want practical advice about claims' management
Resources for surviving the rough and tumble of claims' management. Bonus: we'll help you enjoy the ride.
How to tip the balance AWAY from claims for strains and sprains
Practical tips for reducing musculoskeletal claims
Who gets involved in modifying duties - and how?
Who has control over organizing modified duties in your workplace - and what are the pros and cons of having them in charge?
I'm a RTW Coordinator and my work won't listen to me!
What approaches can you take in the all-too-common situation of needing to convince others that good RTW is worth the effort?
Q&A: The first five minutes
What happens in the first five minutes after injury affects health outcomes and costs. And your time starts...
Seeking: a doctor who talks and listens
How to recognize doctors who are good communicators - and why it's in your interest to seek them out.
Fit notes innovative yet blindingly obvious
It's a shame that something so clearly beneficial to injured workers is being done by so few.
Returning to work? Ten tips to help you survive the system!
Getting back to work after illness or injury can be daunting. Stick to our top ten, however, and not only will you survive - you'll thrive.
Let's get ethical, ethical
A code of ethics would have helped former return to work coordinator 'Layla' to educate injured workers and combat an investigate-happy manager.
Top ten tips for super smooth supervising of RTW
Supervising return to work ain't easy...unless you've read our latest top ten!
Top ten tips for preventing long term claims
Changes to your injury management system can help reduce claim duration.
Top ten tips to help employees with depression
Productive employment probably isn't the first thing that comes to mind when you think of depression. But helping employees with depression stay at work is good for everybody. Our top ten tips show you how it's done...
Our top ten tips to improve RTW outcomes
A back to the basics look at getting it right from the beginning
Positive steps towards a culture of collaboration in the UK
Returning to work is good for your health, and in the UK there is a collective voice that agrees.
Psychology, personal injury and rehabilitation
When a worker is physically injured, it isn't just the body that suffers.
RTW no yellow brick road
The path to return to work shouldn't have to be long and difficult
Understanding successful return to work for cancer survivors
It's more important than ever to understand the factors that help and hinder cancer patients return to work.
Rehabilitating after mental illness
With dignity and respect, self-responsibility and supportive relationships, return to work after mental illness is achievable.
On-site injury management
A chapter summary from the book 'Moving in on occupational injury' exploring the benefits of on-site medical presence.
Motivation - Part Seven (b)
The final article in the motivation series looks at the strategies and techniques of motivational interviewing.
Motivation - Part Seven (a)
The penultimate article in the 'Motivation Series' looks at Motivational Interviewing and the positive effects it produces in the Return To Work process.
Motivation - Part Six
Are you motivated to succeed or to avoid failure?
Staying off work - when is it unnecessary and why does it matter?
Ensuring those who don't need to be away from work get back as soon as possible is best for all.
Motivation - Part Five
A look at self-efficacy and how it can be maximized in patients.
Motivation - Part Four
Improving motivation is up to the employee and employer.
Motivation: Part Three
Trying to define motivation can be tricky, but let's give it a go.
Motivation: Part Two
The six-part series continues. This time we look at the effect of a positive attitude towards rehab.
Motivation: Part One
The first installment in a six-part series of articles on Motivation in rehabilitation.
The communication situation
In an interview with communication consultant Sharon McGann we learn why communication is so important and how to do it better.
Cancer-related disability: getting on with life and work
Cancer patients need thorough reviews post treatment so they can return to suitable working environments.
Do you yawn enough to be a good RTW professional?
Researchers find that contagious yawning indicates empathy.
Early, quality support for workers with significant injuries is important.
A long standing employee sustained a significant knee injury at work. Effective coordination and rehabilitation would have changed his life.
Shoulder and elbow pain: which treatments work?
The evidence for and against some of the most common treatments for shoulder and elbow pain.
Towards a better workplace
Opening up lines of communication is essential in the return to work process.
Chronic pain in America
A quarter of working Americans suffer daily pain
 


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